Re-opening The Smugglers Cove Safely
We'll soon be opening our doors once again and we can't wait to welcome you back from 1st August.
Below are some answers to your key questions and information on how we're keeping our teams and customers safe with the adjustments we have made during this time...
Frequently asked questions:
Q: Will you be taking part in the Eat Out to Help Out scheme?
A: Yes, we will be offering the Eat Out to Help Out every Monday-Wednesday throughout August, giving 50% off food and non-alcoholic drinks, to a maximum discount of £10 per person.
Q: How can I book, and do I need to book in advance?
A: At the moment, you can make a booking online for up to 6 people here - we'll take the details of the lead booker and you will receive a booking confirmation email with your allocated time slot and booking details. Although it is not essential to book in advance, we do strongly advise that you do to avoid disappointment. Click here for additional information on our booking terms.
Q: Can I visit for drinks only?
A: Yes, we'd love to host you for drinks however booking in advance is recommended to avoid disappointment. We have opened a number of our bookings for "drinks only" so when you book please select this option. You can book online here. Although we welcome drinkers, this will be seated only and there will be no standing directly at the bar.
Q: I have a gift voucher or My New World loyalty credit that expired during the temporary closure, will I be able to use this when you re-open?
A: For all gift cards and My New World credit due to expire between March – June we will be extending your expiry date until 31 October 2020 so you can still enjoy these with us. You can check the balance of your existing gift card here. If you have a further enquiry about gift cards please contact firstname.lastname@example.org and for My New World credit please contact email@example.com
Q: Is it safe to visit?
A: The safety of all who enter TheSmugglers Cove is paramount, therefore, we have partnered with industry-leading health and safety experts to ensure that we have all of the correct and best measures in place to be the safest we can be in line with government and scientific guidelines. We have also completed internal risk assessments to ensure we are Covid secure. Alongside this, some of the additional safety measures we have introduced, include:
- Mobile contactless ordering
- Increased cleaning schedules throughout the venue
- Increased frequency of handwashing by staff at timed intervals
- Accessible hand sanitiser dispenser stations
- Reduced furniture layouts to distance tables
- Clear social distancing signage
- Cashless payments only
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We wanted to take this time to thank you for your ongoing support. We'll continue to work closely with our health & safety partners, adhere to the latest government guidance alongside welcoming your feedback to enable us to carry on delivering good times for all.
The Smugglers Cove Team x
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